This unSIG will bring together campus staff who are engaged and committed to the campus Help Desk. We come in many shapes and sizes, across departments, across users all with a focus on supporting our community members to be successful in their work using the technology tools they choose or we offer. It’s a huge task and we take it on with passion, interest, challenge, struggle and (gasp to admit) even excitement!
Everyone has something to share and something to learn. Help Desk 2012 and forward is not just about answering questions and customer service. Help Desk teams need to know about technology, need to be excellent customer service providers but we also need to be just a little bit different from our IT colleagues-- we need to be flexible, creative, good listeners, and accessible.
The Help Desk unSIG will allow you to propose conversations (as opposed to presentations) on the issues that matter most to you and have these conversations with other Help Desk professionals.
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